ICT Support Engineers

ICT Support Engineers develop support procedures and strategies for systems, networks, operating systems and applications development, solve problems and provide technical expertise and direction in support of system infrastructure and process improvements, and diagnose and resolve complex system problems.

  • The Job
  • The Facts
  • Related Courses

What the job involves

  • Assists in troubleshooting, diagnosing, testing and resolving system problems and issues
  • Develops, conducts and provides technical guidance and training in application software and operational procedures
  • Analyses, evaluates and diagnoses technical problems and issues such as installation, maintenance, repair, upgrade and configuration and troubleshooting of desktops, software, hardware, printers, internet, email, databases, operating systems and security systems

Key values of workers in ICT Support Engineers

  • Support

    Occupations that satisfy this work value offer supportive management that stands behind employees. Corresponding needs are Company Policies, Supervision: Human Relations and Supervision: Technical.

  • Working Conditions

    Occupations that satisfy this work value offer job security and good working conditions. Corresponding needs are Activity, Compensation, Independence, Security, Variety and Working Conditions.

  • Recognition

    Occupations that satisfy this work value offer advancement, potential for leadership, and are often considered prestigious. Corresponding needs are Advancement, Authority, Recognition and Social Status.

  • Independence

    Occupations that satisfy this work value allow employees to work on their own and make decisions. Corresponding needs are Creativity, Responsibility and Autonomy.

  • Relationships

    Occupations that satisfy this work value allow employees to provide service to others and work with co-workers in a friendly non-competitive environment. Corresponding needs are Co-workers, Moral Values and Social Service.

Top skills required for workers in ICT Support Engineers

  • Active Listening

    Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.

  • Reading Comprehension

    Understanding written sentences and paragraphs in work-related documents.

  • Judgment and Decision Making

    Considering the relative costs and benefits of potential actions to choose the most appropriate one.

  • Speaking

    Talking to others to convey information effectively.

  • Active Learning

    Understanding the implications of new information for both current and future problem-solving and decision-making.